Whether it’s to automate manual processes, streamline workflows or create better experiences for customers, software programs can help businesses save money, decrease human error, and increase profits. However, with so many types of business software available, choosing the right suite for your needs could be difficult.
Small and medium-sized companies (SMBs) are able to use affordable alternatives to the branded suites of software, such as LibreOffice or Google Docs. These suites usually include accounting, office productivity, project management and communication systems. For larger companies there are enterprise resource planning (ERP) solutions that include more advanced features such as inventory management and global reporting.
Live chats and cobrowsing are both customer support tools that help businesses resolve issues faster which results in increased satisfaction and retention. Some of these tools such as Help Scout and Zendesk are integrated with other applications to give a better customer experience.
Plutio is a contract management software that assists companies keep track of ongoing projects. It does this by aggregating pertinent information into one screen, which makes it easy for users to access and review. Users can, for example review the progress of projects in one glance, billable hours and invoices all in one glance.
A growing number of younger customers are requesting personalized products and services and this means that businesses must adapt their marketing strategies. This can be achieved with customer relationship management (CRM) tools that track the online habits of customers which allows businesses to better understand their needs and provide tailored products. These tools can also be used to analyze sales trends and market conditions.